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FAQs
Frequently asked questions
FAQs
That’s a great (and complex) question! Yes, lye is used at the beginning of the process—but through the chemical reaction called saponification, the lye and oils transform into soap. By the end of the process, no lye remains in the finished product—just gentle, skin-loving soap.
If you're curious to learn more about the “kitchen chemist” process, we’d be happy to chat—just reach out
You’ve heard the saying, “you get what you pay for.” At the heart of that truth is the difference between mass-produced store brands and the care we put into every product we make.
Unlike many store-bought options filled with heavily processed ingredients and hard-to-pronounce additives, our products are crafted with intention. We mix each batch by hand in small quantities, carefully weighing every ingredient to ensure consistency, purity, and quality. The result? Cleaner formulas, superior performance, and a product you can feel good about using on your skin.
Many of our ingredients are certified organic; however, because not every ingredient meets organic certification, we choose not to make blanket organic claims. What we can proudly share is that we are a Leaping Bunny certified cruelty-free company—meaning none of our products or ingredients are ever tested on animals.
Many of today’s products—from cosmetics to groceries—are mass-produced with the most beneficial elements stripped away. Unfortunately, this is often true for soap as well. In commercial production, natural glycerin is frequently removed, leaving behind a drying bar.
Our handcrafted soaps are different. We retain the naturally occurring glycerin, allowing it to serve as a gentle, effective moisturizer. Each bar is thoughtfully formulated with skin-loving ingredients like coconut oil, olive oil, and shea butter—wholesome, recognizable elements that nourish and protect your skin the way nature intended.
We love this question! Yes—we’re happy to create custom soaps tailored to your vision. From unique color combinations and personalized labels to a scent of your choice, we’ll work with you to bring your idea to life.
Please note: our soap requires a 4-week curing time to ensure it’s ready for use, so be sure to plan ahead if you’re ordering for a special event.
We genuinely want you to be happy with your purchase and will do our best to make things right if something goes wrong. If you receive an incorrect or defective item, please contact us within 5 days of receipt so we can resolve the issue promptly.
Due to the personal nature of our products, we are unable to accept returns based on scent preference or a change of mind, as items cannot be resold once opened. That said, we’re always here to help—please don’t hesitate to reach out. We’ll work with you to find a resolution that’s fair for both of us.
Sodium Lactate: Sodium Lactate is a natural liquid salt derived from the fermentation of sugars found in corn and beets. It helps harden bar soap, making it last longer and unmold more easily. It’s the sodium salt of lactic acid and is naturally found in many foods and skincare products.
Titanium Dioxide: This is a white, mineral-based colorant commonly used in cold process soap to create a bright, clean look. It’s also widely used in sunscreen due to its ability to reflect UV light.
Mica: Mica is a shimmering colorant that gives soaps vibrant hues and a beautiful finish. We use synthetic mica to ensure it's ethically sourced and not mined under exploitative conditions in developing countries.
Sodium Lauryl Sulfoacetate (SLSA): SLSA is a naturally derived surfactant made from coconut and palm oils. It’s completely sulfate-free and safe for skin. As a surface-active agent, it creates luxurious bubbles and foam in products like bath bombs and bubble bars—without the harshness of traditional sulfates.
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